Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To Process a return, please download and print our Studio92 slip and include it inside your parcel
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging, this includes cloth and leather style branded case. If your order is returned missing any of these pieces you are not entitled to a refund
Customers are responsible for the cost of return postage.Delivery costs are not included in your refund. All goods are your responsibility until we receive them. We cannot refund any items that have not been received safely back to us or that get lost in transit. Please ensure they are packaged appropriately so that they do not become damaged in transit. Ensure the correct address is clearly shown.
We recommend using a tracked service, as Studio92 cannot be held responsible for items lost in transit.
You can always contact us for any return questions at hello@studio92.ie
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or if they have been worn
Exchanges
Due to limited stock you will not be able to exchange your item
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10- 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@studio92.ie
